I am a data-driven decision-maker with a multitude of experience working with Startups, D2C eCommerce companies, and nonprofits.
I've done everything from developing eCommerce stores and websites to building world-class support teams!
I have built remote team systems from the ground up.
Everything from KPI expectations and SOPs to complex performance reporting; connecting data from 100s of client systems and internal systems to create weekly performance metric reporting, facilitating equitable performance management practices, and enabling fair bi-yearly employee reviews.
>>Establish sustainable and scalable systems for remote teams that work!
>>Increase the ROI of your support team by 5x!
>>Improve customer satisfaction by 150%!
>> Improve reach and conversion via Social Media!
Have a business or e-commerce problem?
I have a solution!
-Allie Renar
Remote Unicorn Consulting
Testimonials
What my clients write about my services:
Really enjoyed working with Allie. She supported our customer service team by putting in place processes on how to resolve certain types of tickets and escalate if need be.
She was also super helpful with recommending tech stack to ensure we utilized efficient and effective tools that worked well for the consumer and CS agent.
She’s proactive and attentive. Thanks Allie!!
Allie continuously made it her priority to come up with customer-oriented solutions to improve our partnership and optimize productivity.
[Allie's] contributions to our team have been invaluable, and I really appreciate how [she] brought structure and organization to our work process. [Her] enthusiasm for improving our workflows is truly inspiring.
Allie was truly great to work with. While at CUUP, we outsourced with Wrrk to supplement our CX team and Allie became the operations manager for our dedicated pros and she was amazing.
Allie was very responsive, attentive and I felt as though we worked in collaboration. I could tell that she valued having CUUP as a client.
I loved how she put reports together for us and stayed on top of things to ensure goals were met! I highly recommend working with Allie if you're in need of CX support.
Services
Tested services which have proven successful in improving Customer Experience and Retention!